Frequently asked questions

How do I know the size I need?


You can refer to our Size Guide or take the guess work out of measuring and purchase our Sizing Sample Pack to ensure the perfect fit.




What nail glue do you recommend?


All orders come with basic glue but I recommend Elegant Touch brush on glue as the best - which can be purchased in Extras.




How long do the nails stay on?


Wear time depends on how well you prepare your natural nails before application - an application video can be found on our instagram page in the 'How To' highlight. It also depends on how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, they should last between 1-3 weeks.




Are the nails resusable?


Yes. The use of nail tabs will make the nails reusable. For those that prefer nail glue, you can soak your nails in warm water to remove them, however they should start to naturally lift after 2-3 weeks. We also suggest purchasing an inexpensive electric nail file (this can be found on Amazon), it will gently buff away any build up of the glue on the back of the nails and allow you to re use them.




Do you accept returns?


Due to hygiene reasons we do not accept returns of our nails. If, for whatever reason, you are not 100% happy with your nails please contact us. You can cancel your order and receive a full refund as long as you have requested the cancellation within 24 hours.




How long will it take for my nails to arrive?


All nails are handpainted from scratch by me! For all custom orders please allow 2-4 weeks for production time, however i try my best to get them out as quickly as possible and the wait time can be much shorter. If you order from the 'Ready to ship' section these will be dispatched within 2 working days Due to Covid-19 the delivery times are a bit up and down at the moment especially for international delivery but i send all UK orders via first class signed for and international delivery is always sent tracked and signed for. Once your order has been shipped you will receive an email confirmation.




What countries do you ship to?


We ship our nails worldwide!




What if I would like to customise some of the designs for sale on the website?


If you would like to make some changes to the nails for example the colour or removal of crystals please add this in the notes to seller field at the check out. For add ons like the use of crystals, please contact me first before placing yours order as this may impact the price.





FREQUENTLY ASKED QUESTIONS